Verloop.io claims to have processed over 2 billion queries from the customers and also enables businesses automate customer support among channels and among its clients, with more than 100 million unique users having interacted with the platform.
Verloop.io is an customer support automation platform. It has raised $5 million as a part of its Series A funding. The round is led by Alpha Wave Incubation and further managed by Falcon Edge Capital, together with existing investors IDFC Parampara and co-founder of Infosys Kris Gopalakrishnan.
This is five year old startup. It is using the funds to boost its product development roadmap, and hiring top talent across different fields like data science and engineering’s domains and will also expand its market across the Middle East, Southeast Asia, Middle East, and the United States.
“This investment, especially during covid times, is an endorsement of our machine learning capabilities. We are now looking to hire top talent and build further traction for the business globally,” said Gaurav Singh, founder and CEO of Verloop.io.
At present, the startup also claimed to have more than 5,000 brands across the globe, including Cleartrip, Decathlon, Adani Capital, DSP Mutual Fund, Rentomojo, and Scripbox.
“With rapidly changing consumer behaviors, brands are now looking to enhance their customer support experience. We are excited to back Verloop.io and believe their offering is well tied with increasing demand for solutions that enable brands to supercharge their support teams and drive growth,” said Navroz D. Udwadia, co-founder and partner of Falcon Edge Capital.
Verloop.io is also have the back of GrowthStory, as ut aldo promote s Verloop.io. Growth Storyis a venture-builder platform. It was founded by serial entrepreneurs K. Ganesh and Meena Ganesh.
In 2018, the Y-Combinator backed startup told about supporting Indian languages, including Bengali, Hindi, Kannada, Tamil, Marathi, and Telugu. They have also developed a new messaging protocol for a bot-to-human handoff of conversations. Thus, they realised that the conversation can be better served by a human rather than the bot.
