LiaPlus AI, a cutting-edge customer support automation platform, has successfully raised Rs 2 crore in a recent seed funding round. The round, led by Inflection Point Ventures (IPV),
LiaPlus AI, a cutting-edge customer support automation platform, has successfully raised Rs 2 crore in a recent seed funding round. The round, led by Inflection Point Ventures (IPV), a prominent angel investment firm based in Gurugram, also saw contributions from Chandigarh Angel Network (CAN), Growth Sense, and Growth91. The new capital will be utilized to expand the team, forge global partnerships, and enhance technological capabilities.
Founded by Shailesh Jaiswal (CEO) and Smridhi Seth (COO), LiaPlus AI offers an innovative solution to customer support through AI-driven agents. The platform provides 24/7 support in 18 languages, including English, Hindi, and Arabic. These AI agents not only handle customer interactions but also perform follow-up tasks such as sending emails and WhatsApp messages. This functionality allows businesses to streamline their operations and focus on strategic growth.
The AI assistant integrates seamlessly with over 6,000 applications and features an intuitive, user-friendly dashboard, designed to enhance the customer experience.
“LiaPlus AI isn’t just automating calls; we’re transforming the way businesses connect with their customers, making every interaction smarter, faster, and more meaningful,” said Smridhi Seth.
Shailesh Jaiswal holds an MA in Organizational Behaviour from the University of Delhi. As an Indian entrepreneur and AI researcher, Jaiswal brings extensive experience in consulting for multinational corporations, with a focus on prompt engineering and automating customer support and sales processes.
Smridhi Seth, also an MA graduate from the University of Delhi, boasts over five years of experience in data science, R&D, and behavioural analysis. She has worked across various sectors, including healthcare, hospitality, and technology, to drive AI-driven innovation and growth.
LiaPlus AI has already established a strong presence and strategic partnerships in India, Africa, the Middle East, and Australia. The platform’s localized approach, offering support in regional languages, caters to the unique needs of diverse markets. This strategy is designed to meet specific market demands and drive success across various regions.
“LiaPlus AI is not merely a product; it signifies the evolution of customer support solutions. Supported by IPV, CAN, and Growth91, we are uniquely positioned to revolutionize the industry. Our innovative approach will redefine industry standards and set new benchmarks in AI-driven customer service,” stated Shailesh Jaiswal.
India is rapidly emerging as a global leader in AI, with the industry expected to reach $17 billion by 2027. The AI Software & Services market, currently valued at approximately $100 billion, is projected to grow to $300-320 billion in the coming years. The conversational AI sector is also expanding, with the global market anticipated to reach $13.9 billion by 2025, growing at a CAGR of 21.9%. The intelligent virtual assistant market is projected to grow at a CAGR of 47.5%, reaching $47.3 billion by 2027.
The chatbot and intelligent virtual assistant sectors show promising growth, with a Total Addressable Market (TAM) of $14 billion, Serviceable Available Market (SAM) of $800 million, and Serviceable Obtainable Market (SOM) of $120 million.
